Warranty & Returns
Main Clinic Supply is an authorized dealer for manufacturers that are known to be the best in the medical equipment industry. These companies back their products with their manufacturer warranty. Main Clinic Supply, as an authorized dealer of these companies, will facilitate any warranty repairs directly with the manufacturer. Simply call us at 1-800-775-0942 and we will make arrangements with the manufacturer for your warranty repairs. Main Clinic Supply is a factory-authorized service and repair center for most of the brands we sell.
No-Charge Oxygen System Exchange & Return Policy:
Exchanges and returns are accepted within 30 days of the date of purchase for most products. Oxygen systems may be returned within 30 days of purchase without being subject to any additional fees if they are to be exchanged for a new oxygen system with a price that is greater than or equal to the purchase price of the returned oxygen system (subject to one exchange per sale). In the event that an item is damaged, lost, or incorrectly delivered, claims must be made within 7 days of the product’s delivery date. Most items sent back for return, without an exchange, are subject to a 4% to 15% "Resale as Used Fee." Items that have smoke odor cannot be returned or exchanged. Contact us for an "Incoming Reference Number" before shipping any products back to us (see below). Some of our products are offered with free shipping, so please be aware that if you return one of these products, our actual shipping costs will be deducted from your return refund.
How to Return an Item:
Contact your sales representative at Main Clinic Supply or call our main number at 1-800-775-0942. We will provide you with return instructions, including the proper return address. Returns received without an "Incoming Reference Number" are not identifiable and the package will be refused and returned to sender. The "Incoming Reference Number" must be requested within 21 days of purchase and the returned item should be received by us within 7 days of issuing the "Incoming Reference Number". Return items with an "Incoming Reference Number" must be received by us within 30 days of the date of purchase. After this time, these items are not eligible for a refund. When packing returned items, be sure to pack contents completely in their original packaging, including all manuals and other related documentation. Main Clinic Supply is not responsible for shipping costs or damage on returned items. When shipping items back, please ensure that you retain the delivery confirmation number to verify our receipt of the returned item. If shipping via US Mail, you must request a delivery confirmation number with your shipment.